How TLC Doctors Try to Hide the Damage From Patients

Excerpts from Managing Patient Expectations with LASIK by Dr. James Colgain - TLC optometrist

I never get angry at advertising, even if it is deceptive or totally one sided.  Once we accept that the purpose of advertising is not to educate patients, but to get the phone to ring, the anger at some outlandish LASIK ads diminishes.

Some Suggested Phrases For Post-op Visits

How Not to Do Post-Ops

Yellow Lights in Laser Vision Candidates

Excerpts from a review of Dr. John Potter's seminar, by Dr. Kenneth Minarak

Come and sit around, my children, and I will tell you another story of greed, anger and hypocrisy that wears at the fiber of my moral soul.

You remember well that from my earlier postings I told you of my 30 hours away at two consecutive Eye Doctor Trade Show/Conventions, and that I took 30 hours of continuing education classes. The State of Illinois requires that 12 of these hours be followed by an examination, taken after class or mailed to the student doctor....

How To Manage Difficult Refractive Surgery Patients More Effectively, taught by John Potter, OD., who happens to also be a Fellow in the American Academy of Optometry.  First, a few words about Doctor Potter.  John Potter is one of the most dynamic and engaging speakers you would ever want to hear. I think that is what scared me the most. As I listened to the audience smile, laugh, and giggle at his every post-op platitude, I kept this is what Satan's speech to Adam & Eve was really like. No wonder why they ate the damn apple!

I present to you some of the choice bits of "knowledge" that I "learned" from this class:

When a patient has a complaint of any variety, use the "Feel Felt Fine" Rule. Which is used as follows: "Mrs. Jones, I know your eyes FEEL dry now, and I have had OTHER patients that have FELT dry eyes, but now they are FINE."

Doc Potter is the Chief Optometrist in the Chicago Region for TLC, and they have done 600,000 surgeries so far, so there has been a lot of feel-felt-fine shoveled around here.

And now, Doctor Potter's Seven Risk Groups for LASIK Failures: (with my response in tow)

  1. Presbyopes with a part time need for a distance RX. (DUH)
  2. Those wanting to DECREASE glare. (Did any of you have the word glare in your vocabulary BEFORE LASIK?)
  3. Perfectionists who want to see near and far perfectly. (You bastards)
  4. Those with a long history of prescription dissatisfaction. (But they don't claim to market to contact lens failures)
  5. LASIK on a family member who had a low Rx and now sees perfectly post-LASIK (Lord knows we couldn't do that twice in a row)
  6. Those with four or more web sites researched about the procedure (picky, educated bastards...the worst kind)
  7. Those who want to know if there is a coupon for this laser center. (!)